“I’m directing a freaking army here!”
I am speaking with my aunt, while I wave a nurse through the front door. Ever since Papa’s fall, the VNA, the Agency on Aging, and the myriad other organizations who claim to be there to help us with Papa’s care have really stepped up their game. My humble home suddenly resembled Downton Abbey. The cast of characters amuses and entertains Papa. But they were hard to come by.
After the fall and the ride and visit to the clinic, Papa goes up to his room, with help from me, and stays there for the next two days.
On day three, I call one of the agencies that have been visiting over the last few months, collecting information on my father. I explain the situation- the fall, the dementia, the leg, the pain. I ask for help. I am transferred to the supervisor, Beth. Beth asks me to hold, returns and states that if Papa is in that much pain we should go back to the clinic.
On day four, Vic tells me that he got through to the Agency on Aging and that Papa has a companion who will start on Monday, at 9am. She will be with us daily for four hours.
On the fifth day, Vic leaves for travel on another contract. I’m navigating this alone – at least until tomorrow.
On the sixth day, the companion doesn’t show up. I think she’ll come tomorrow
On the seventh day the companion doesn’t show up. I call the VNA. No companion listed there. I call the Agency on Aging. Wrong town. I call the other Agency on Aging. I hit the right one.
“I’m sorry,” the woman with a heavy accent says “Did no one call you on Monday?” She tells me the companion has been ill, but will absolutely start on Wednesday. Her name is Norma.
The woman at the Agency on Aging calls me back and tells me, no, its not Norma, its Louidalyce – but call her Nana. She’ll be there tomorrow.
Nana. I like the name already, its so – comforting.
I go upstairs. Papa refuses to get out of his chair. “My leg”, he moans.
I lift the blanket from his legs. The angry looking hematoma stares back at me. Something fluid and jelly like undulates beneath it’s thin surface. The area around it is flaming red.
I call Dr Thomas, who is out until tomorrow, and book a 2pm visit with her then. Hanging up I stare at the wall.
I should be working. I should be writing one of the four past due reports for my clients, or finalizing the P&L’s for our quarter of a million dollars in financing, or doing laundry. But I’m exhausted.
And then the phone rings. Papa loves to answer it on the extension in his room. He enjoys talking with the telemarketers. But of course, he can’t answer it now, he is anchored to his chair.
The answering machine picks up and I hear the voice of Marcia, a VNA nurse. Her voice moves me to action, I’m up and at the handset before she finishes her sentence.
“Marcia?!”
I realize I sound like a lunatic, desperate and mad. And of course, I am.
“Marcia, I’m SO glad its you!”
Marcia seems startled into silence. One beat, two beat, and then a tentative “Hi…”
I find some composure.
“Marcia, hello, I’m happy you called.”
“Hi, I’m calling about my visit with your Dad. I’m scheduled to come out twice per month for vitals and blood sugar, and I’d like to come out on Wednesday.”
“Oh, Marcia, Papa fell down the stairs, at first I didn’t think it was bad, but then he threw up, so I called 911…” I tell Marcia the whole sordid tale. She is rightfully appalled that not one VNA nurse has visited since the accident seven days ago. I confess to her that maybe I was not clear when I called them last week, and she admits that might be, but this is not how they operate and she is apologetic. She says she’ll see me tomorrow.
Marcia is coming! I’m as excited as a 15 year old on prom night.
At 10 the next morning, Nana arrives. She is as positive and nurturing as Mary Poppins, and cute as well. Papa loves her. I love her. What is not to love?
At 11:30, Marcia walks through the door. Efficient, assured and with a bag of tricks, she assesses Papas leg and declares that our visit to Dr. Thomas this afternoon is critical. She directs me to call her after the appointment and that she will be back out on Friday. She has also ordered a home health aide three times per week to get him in and out of the shower, and a physical therapist to assess his gait and help him heal.
I love Marcia. I love Nana. I even love Papa.